Job Title : AVP Operations

Location : Cebu, Philippines

Accounts available: Travel

Function: Operations

Experience: 15+ years

Responsibilities

• Knowledge of principles and processes for providing best in class customer support services
• Should have exceptional leadership and mentorship abilities.
• Knowledge of managing Travel Operations both Voice and Non-Voice channels
• 15+ years’ experience in Customer Service domain within minimum 5-6 years in Travel Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues.
• Superior communication (oral, written), presentation, and interpersonal skills
• Effective client management
• Excellent decision-making skills.
• Experienced in setting goals and driving objectives
• Demonstrated ability to develop and implement process enhancements including technology and performance.
• Managing Account EBITDA and P&L Margins
• Delivery towards customer in liaison with Process Head
• Meeting customer expectations and targets in terms of Contractual obligations.
• Productivity /efficiency metrics proposals, implementation and follow-up

Qualifications

• Graduate of any Discipline
• At least 10 years of BPO experience
• Looking for Immediate Joiner

Share your resume on [email protected]

Please refer to job description.