Quality Analyst Lead

Moder Solutions

€677-978[Mensual]
En el sitio - CebúExp de Yrs 5-10BaceleroTiempo completo
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Descripción del trabajo

Beneficios

  • Reconocimiento y Recompensas de Empleados

    Bono de rendimiento, Evaluación Anual

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS

  • Seguro de salud y bienestar

    Seguro dental, Seguro de vida, HMO

  • Tiempo de apagado y abandono

    Abandonar maternidad y paternidad, Salir por enfermedad, Salida por vacío

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Descripción

  • Lead and manage the QA team to ensure compliance with quality standards and organizational goals.
  • Develop, implement, and continuously improve QA processes, methodologies, and tools.
  • Conduct quality audits and monitor team performance to identify areas for improvement.
  • Collaborate with cross-functional teams to address quality gaps and recommend process enhancements.
  • Utilize data analytics to identify trends, root causes of quality issues, and performance improvement opportunities.
  • Ensure alignment of QA processes with client and regulatory requirements, particularly in collections or financial accounts.
  • Provide training, mentorship, and support to QA team members to foster professional growth.
  • Prepare and present quality reports and insights to stakeholders, highlighting key performance metrics and improvement initiatives.
  • Champion continuous improvement frameworks, such as Six Sigma, Lean, or similar methodologies, to drive process efficiency.

Requisito

Education and Certifications

  • Bachelor's degree in Business, Finance, Analytics, or a related field.
  • Six Sigma Certification (Green Belt or higher) or equivalent continuous improvement certification is highly preferred.


Experience

  • 5+ years of experience in Quality Assurance, with at least 2 years in a leadership role.
  • Proven experience in collections, financial accounts, or similar domains is preferred.
  • Strong background in data analytics and experience with tools such as Excel, Tableau, Power BI, or similar platforms.


Skills

  • In-depth understanding of QA principles, methodologies, and best practices.
  • Excellent analytical and problem-solving skills with the ability to interpret complex data.
  • Strong leadership and interpersonal skills to manage teams and collaborate across departments.
  • Exceptional communication skills, both written and verbal.
  • Detail-oriented with a focus on maintaining high-quality standards.


Amenable to work in 1Nito Tower Cebu City or JDN IT Square in Mandaue City

Servicio al clienteResolución de problemasÉtica de trabajo fuerteGestión de cuentasMS OfficeTableauPower BISix Sigma CertificationHabilidades organizativasSuite de Adobe
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Anjaneth Sepe

HR OfficerModer Solutions

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Ubicación laboral

Moder Solutions Inc., 2nd floor, JDN Square, P.Remedio St, Mandaue City, 6014 Cebu, Philippines

Publicado el 10 July 2025

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