CERTIFIED CALM is on the lookout for a new Social Media and Community Manager!

• Community Growth and Creative Engagement:

• Work with brand teams to create and execute creative online and offline brand communications campaigns and community engagement initiatives

• Work closely with the marketing team to define and realize the brands' broader image, persona, and "universe" - from its look to its physical hallmarks to its values and all in between!

• Lead customer service response efforts on social media platforms

• Content and media production:

• Create and produce content for company brands across all key social media platforms (FB, IG, Tik Tok, etc.), and strategic commercial channels (website, newsletter, physical stores, etc.) with creative team

• Provide key creative and logistics support for major marketing initiatives e.g. PR campaigns, newsletter blasts, and major digital marketing campaigns (FB ads, Tik Tok livestreams, etc.)

• Oversee and maintain major content and communications calendars and social media performance reports

• Knowledge and capacity-building:

• Update teams on the latest relevant online and offline industry creative and marketing trends and analyses

• Support E-Commerce team in the day-to-day execution of digital marketing campaigns

• Oversee the build-up (i.e. proposal, hiring, training, and development) of interns and full-time staff to help build up the company’s digital marketing, live selling, and content production capabilities

• College degree holders with at least 2-3 years background in retail, marketing, communications, content production, social media and/or visual arts
• Project management, content production, and copywriting experience a plus!
• Experience managing staff and working closely with creatives
• Handy with a smartphone at a minimum; best if proficient with graphics and video editing
• tools (e.g. Canva, Photoshop, CapCut, Lightroom, TikTok, OBS)
• Enthusiastic about and updated on general trends in pop-culture, visual arts, fashion, wellness, and the environment
• Good natured and "game" - willingness to appear on camera for content a plus!
• Able to regularly report physically to our offices in San Juan City