Perched in a best-kept-secret nature oasis of Negros Occidental, Manami Resort is the first and only luxury nature resort in Sipalay. This tranquil pocket of paradise offers an understated luxury escape with an up-close-and-personal nature experience along its curved coastline. The resort celebrates the spirit of a manami life, rooted in vivid culture and reverence for the nature reserve. Guests can expect enriching encounters and endearing tales that resonate with the beauty of the environment.

This is a full-time on-site role for a Front Office Supervisor, based in Sipalay City, Negros Occidental. The Front Office Supervisor will oversee daily front desk operations, manage receptionist duties, improve customer service, handle reservations, and ensure efficient communication with guests and staff. The role includes scheduling, training team members, and coordinating with other departments to maintain high-quality service standards.

Key Responsibilities

• Oversee and manage front desk operations, ensuring smooth daily workflow.
• Supervise and support front office staff, providing training and guidance as needed.
• Ensure all guest check-ins, check-outs, and reservations are handled efficiently.
• Maintain exceptional customer service standards, addressing guest inquiries and concerns promptly.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Generate reports related to occupancy, revenue, and guest feedback.

• Bachelor's degree in Hospitality Management or related field preferred
• Supervisory Skills and experience in managing front office staff
• Proficiency in Receptionist Duties and handling Reservations
• Strong Customer Service skills and ability to maintain positive guest relations
• Excellent Communication skills both verbal and written
• Familiarity with hotel management software (Xenia OS, Opera OS) is a plus