Miranda HR Customer Service Representative

Customer Service Representative

Miranda HR

€226-453[Mensual]

En el sitio - Cavita1-3 años de experienciaAlta/Senior High SchoolTiempo completo

Descripción del trabajo

Beneficios

Permisos
Permiso de transporte
Reconocimiento y Recompensas de Empleados
Plan Incentivo de Igualdad, Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
Salud Retirada y Médica
Beneficios Beneficios
Membresía de Gimnasio, Espacio de aparcamiento
Desarrollo profesional
Programa de Asistencia a Empleados, Entrenamiento de Job

Descripción

Provide excellent customer support via phone, email, and chat.
Resolve inquiries and complaints efficiently and effectively.
Maintain accurate records of customer interactions.
Collaborate with team members to improve service quality.
Adhere to company policies and procedures.
Participate in training sessions to enhance product knowledge.

Requisito

Educational Qualifications: High school diploma or equivalent; degree in Business or a related field is a plus.
Experience Level: 1-2 years in customer service or call center environments preferred.
Skills and Competencies: Proficient in English, scheduling, problem-solving, account management, and Salesforce.
Responsibilities and Duties: Respond to customer inquiries, manage accounts, resolve issues, and provide back office support.
Working Conditions: Office environment, possible remote work; may involve shift work.
Qualities and Traits: Strong work ethic, team player, effective communicator, adaptable, and customer-oriented.

Servicio al clienteIdioma InglésProgramaciónResolución de problemasJugador de equipoSalesforceGestión de cuentasÉtica de trabajo fuerteCentro de llamadasSoporte de Back Office