Description

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and inquiries to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve overall call center processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3–5 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and customer-oriented mindset.
• Responsibilities and Duties: Proficient in using call center software and handling multiple tasks efficiently.
• Working Conditions: Ability to work in a fast-paced environment with flexible shift schedules.
• Qualities and Traits: Excellent listening skills, patience, and a positive attitude towards customers.