Description

• Manage incoming calls and customer inquiries effectively.
• Provide accurate information on product and service offerings.
• Resolve customer issues and complaints in a timely manner.
• Maintain customer records and document interactions accurately.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Working Conditions: Ability to work in a fast-paced call center environment.