Respond to customer inquiries in a timely and professional manner

Resolve product or service issues efficiently and accurately

Provide detailed information about company products, services, and policies

Maintain customer records and document interactions

Collaborate with other departments to address customer needs

Meet performance metrics such as response time, customer satisfaction, and accuracy

Strong communication and interpersonal skills

Ability to remain calm and empathetic under pressure

Problem-solving and conflict-resolution skills

Basic computer literacy and familiarity with CRM tools

High school diploma or equivalent (Bachelor’s degree preferred for some roles)

Previous customer service or BPO experience is an advantage but not always required