The Customer Service Representative is responsible for providing excellent customer support by handling inquiries, resolving complaints, processing orders, and delivering information about products and services. The ideal candidate is a problem-solver with strong communication skills and a commitment to customer satisfaction.

Key Responsibilities:

• Answer incoming customer calls, chats, or emails in a professional manner
• Resolve customer issues promptly and accurately, escalating when necessary
• Process orders, forms, applications, and requests
• Maintain a thorough knowledge of company products, services, and policies
• Document customer interactions in CRM systems
• Follow up on customer interactions to ensure resolution and satisfaction
• Meet performance targets related to customer satisfaction, response time, and quality

1. Educational Requirements

• High school diploma (required)
• College degree

. Technical Requirements (for remote roles)

• Stable internet connection
• Headset with microphone
• Quiet workspace
• Familiarity with customer service software (e.g., Zendesk, Salesforce, Freshdesk)

Entry-level roles: No prior experience needed; training is provided

3. Skills

• Excellent verbal and written communication skills
• Active listening and problem-solving skills
• Basic computer proficiency (typing, CRM tools, email, chat systems)
• Multitasking and time management
• Patience and empathy

4. Technical Requirements (for remote roles)

• Stable internet connection
• Headset with microphone
• Quiet workspace
• Familiarity with customer service software (e.g., Zendesk, Salesforce, Freshdesk)

5. Personal Qualities

• Positive attitude
• Adaptability to different customers and situations
• Teamwork and collaboration
• Reliability and punctuality