Technical Support Representative
Crescendo Staffing and Business Consulting Inc.
職位描述
福利待遇
員工表彰與獎勵
佣金, 績效獎金, 獎勵機制
法定福利
13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
健康保險, 健康維護組織
職業發展
工作培訓
休假和請假
病假, 休假
簡介
- Respond to inbound technical support inquiries via phone, chat, or email.
- Diagnose and troubleshoot hardware, software, network, or device-related issues.
- Provide clear instructions and guidance to help customers resolve technical problems.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in the system.
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
- Stay up to date on product updates, features, and common technical issues.
- Meet performance metrics such as resolution time, customer satisfaction, and call handling.
職位要求
- Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts
- With Minimum 6 mos BPO Tech Experience in Voice Account
- HS/SHS grads
- Must have a Laptop or Desktop for Virtual process
Mark Christian de Guzman
HR OfficerCrescendo Staffing and Business Consulting Inc.
回應率高
工作地址
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
發布於 27 June 2025
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