Customer Service Manager
One Point Contact Inc.
職位描述
福利待遇
法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
休假和請假
病假, 休假
- Oversee the customer service team to ensure high-quality support.
- Develop and implement customer service policies and procedures.
- Monitor customer interactions and feedback for continuous improvement.
- Train and mentor staff to enhance skills and productivity.
- Manage escalated customer issues and resolve complaints effectively.
- Analyze performance metrics to drive service enhancements.
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 3-5 years in customer service or account management.
- Skills and Competencies: Proficiency in English, strong people skills, technical aptitude, and effective interpersonal abilities.
- Working Conditions: Fast-paced call center environment with potential back office support responsibilities.
- Qualities and Traits: Strong work ethic, discretion, and ability to manage diverse situations.
Kristine Maquiling
Recruitment ManagerOne Point Contact Inc.
今天回覆 1 次
工作地址
1605, 833 Kamagong (Pike) Street, Pasig City, 1605 Metro Manila, Philippines
發布於 08 August 2025
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