I. JOB OBJECTIVES

A. To ensure that shipping documents are complete and correct.

B. To ensure that duties and taxes are accurately computed and submitted to clients on time.

C. To ensure that import and export documents are prepared and filed on time.

D. To ensure that billings are prepared and delivered on schedule.

II. DUTIES AND RESPONSIBILITIES

A. Duties and Responsibilities

1. Receives shipment advice via email or phone call from client.
2. Responsible for providing excellent customer service experience to client.
3. Ensures that the client is well updated and informed on shipment updates.
4. Ensures department monitoring report is updated.
5. Ensures container deposit is properly prepared and requirements of C&C are complete prior to transmittal.
6. Assigns pickup of documents to messenger or customs processor.
7. Prepares import documents essential for filing at the Bureau of Customs and other government offices.
8. Checks exchange rates for computation of duties and taxes.
9. Computes import duties and taxes based on invoice or transaction value.
10. Prepares import documents and requirements needed by the client.
11. Lodges import entries at E2M of Bureau of Customs thru VASP.
12. Gives instructions to Customs Representatives to prepare cash advance and hand over hard copies of documents.
13. Lodges ticket at BOC Portal.
14. Ensures submission of all hard copies to BOC and secures receiving copies.
15. Coordinates with transport for delivery details.
16. Coordinates with client and informs customs processors of delivery instructions.
17. Follows up and monitors status of shipment from Customs Representative and relays the same to client.
18. Prepares SIS and endorses to biller the shipments handled for billing and ensures that all attachments are complete.
19. Ensures turnover of receipts to supervisor or assistant manager for liquidation of receipted payments.
20. Ensures that all costs, advances, and expenses incurred are properly coordinated with client and secured approval prior to proceeding on service.
21. Ensures that schedule of delivery is met based on quality standards.
22. Informs and updates clients of new rules and regulations of the Bureau of Customs.

B. Others

• Performs other related functions that may be assigned by superior from time to time.
• Keeps self-abreast with systems development affecting job performance.
• Quality responsibilities stated in the Quality Manual.

C. Relationship (Coordination with Other Parties)

• BOC
• ATI
• PPA
• Trucker Partners
• Shipping Lines
• Forwarders
• Other departments of the company
• Other affiliates of the RMI Group of Company
• External service providers

III. QUALIFICATIONS

A. Education:

• College Degree, Bachelor of Science in Customs Administration

B. Experience:

• At least 1 year working experience in delivery or related business

C. Personality Traits, Special Qualities, and Skills:

• Must be proficient in customs and tariff laws.
• Must be computer literate (MS Office).
• Must be able to work under pressure.
• Must have good moral character.
• Must be responsible, patient, and trustworthy.
• Must have good oral and written communication skills.
• Ability to work independently and to carry out assignments according to instructions given and within accepted standard practices.