Position Title: Service Desk – IT Infrastructure (Japanese) Note: [Bilingual Native / Non Native] Location: BGC, Taguig | Onsite Schedule: Monday to Friday | 8:00 AM to 5:00 PM Salary: Negotiable Note: For 1 year contract

The Service Desk – IT Infrastructure (Japanese) will be responsible for providing technical support and troubleshooting for hardware, software, and operating system issues within the organization. The role involves ensuring smooth IT operations by addressing user concerns promptly, maintaining system reliability, and supporting both local and Korean-speaking users.

Qualifications: · Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Basic understanding of PC hardware set-up and configuration.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.
• Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
• Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Good written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time.
• MCP and ITIL certification would be desirable but not mandatory
• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.), Non-Technical
• Local language knowledge is preferred
• Fluent in Korean ( Language Skills )
• Be good at Read & Write in English.