Description

• Provide excellent customer service by managing incoming calls and inquiries.
• Act as the first point of contact for customer issues, providing timely resolutions.
• Document all customer interactions and maintain accurate records.
• Collaborate with other team members to improve service delivery.
• Participate in training and development opportunities to enhance skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in a call center or customer service environment.
• Skills and Competencies: Strong typing skills and attention to detail.
• Skills and Competencies: Excellent communication skills, both verbal and written.
• Skills and Competencies: Experience with BPO operations is a plus.
• Qualities and Traits: Ability to work in a fast-paced environment and handle stressful situations effectively.