IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAP
Nezda Technologies Inc.
Descrição do Trabalho
Benefícios
Derivações
Permissão de refeição, Permissão de transporte
Recompensas e reconhecimento de funcionário
Bônus de desempenho, Opinião Anual, Funcionário do prêmio do mês, Programa de reconhecimento de funcionário, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de saúde, Seguro de Vida, HMO
Desenvolvimento Profissional
Treinamento de Trabalho
Tempo de desligamento e Saída
Licença médica, Férias Deixadas
Descrição:
- Ensure timely response of all the tickets raised by the client end user.
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
- Log all calls in the Service Desk ticketing tools such as ServiceNow.
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
- Provide an acceptance and immediate resolution to the high-priority tickets/ service.
- Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
- OFFER AND BENEFITS:
- Up to 33,000 Salary Package
- 20% Night Differential
- HMO Day 1
- Annual appraisal
- Performance-based incentives
- Other benefits will be discussed upon Job Offer
Requisito
- At least HS/SHS Graduate
- With at least 1 year IT Service Desk / Help Desk Experience
- Amenable to Start ASAP
- Amenable to Work Onsite in Quezon City
ac cruz
Assistant Talent Acquisition ManagerNezda Technologies Inc.
Responder Hoje 1 Vez
Local de trabalho
Eton Centris .. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines
Postado em 05 July 2025
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