The Collector is responsible for collecting overdue payments from customers. This includes contacting customers via phone, email, and in-person to arrange payment plans and ensure timely receipt of funds. The Collector must be a highly motivated and results-oriented individual with excellent communication and negotiation skills.

Essential Duties and Responsibilities:

* Contact customers with overdue accounts via phone, email, and in-person.

* Negotiate and establish payment plans with customers.

* Monitor customer payments and ensure timely receipt of funds.

* Maintain accurate records of all customer interactions and payment transactions.

* Identify and resolve customer issues and concerns.

* Escalate difficult accounts to management as needed.

* Contribute to the development and improvement of collection procedures.

* Meet or exceed established collection targets.

* Comply with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).

* High school diploma or equivalent.

* Excellent communication and interpersonal skills.

* Strong negotiation and persuasion skills.

* Ability to work independently and as part of a team.

* Strong organizational and time management skills.

* Proficiency in Microsoft Office Suite.

Skills:

* Communication

* Interpersonal

* Negotiation

* Persuasion

* Organization

* Time Management

* Problem-solving

* Customer Service

* Active Listening

* Empathy

* Patience

* Resilience

Physical Demands:

* Ability to sit for extended periods.

* Ability to use a computer and phone for extended periods.

* Ability to travel to customer locations as needed.

Work Environment:

* Office environment.

* May involve some travel.