PCWORX IT Solutions Inc. Technical Support Engineer

Technical Support Engineer

PCWORX IT Solutions Inc.

₱15-20K[Mensual]

Remoto<1 Yr ExpBaceleroContrato

Detalles remotos

Abrir país：Filipinas

Requisitos de idioma：Inglés

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Descripción del trabajo

Descripción

IT Technical Support Engineer is responsible in providing support for the company client nationwide.

To provide on-site support.
To assist clients in solving complex technical issues.
To respond to all client queries. may require working after hours as well as a presence on-site as required.
To document all relevant departmental and field activities and resolve the complexities.
To perform basic network troubleshooting and maintenance.
To ensure that client machines operate consistently and efficiently, keeping the machines up and running, consistent up-time of routers, servers, networks, PCs, POS, printer and other office devices.
To perform printer, POS, laptop and desktop troubleshooting and debugging.
To communicate with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
To offer guidance and training to the client personnel.
To educate client about the product operation and maintenance procedures.
To analyze issues and prepare service report in a timely manner.