Skills Technical Skills • Knowledge of MS Office Applications • Proficiency in GDS (Sabre, Apollo, Amadeus, etc.) Process Specific Skills • The candidate should have a basic understanding of travel industry terms Soft skills (Desired) • E2E Travel Process knowledge • Self Starter with ability to multitask. • Willing to work in 24 x 7 atmosphere Soft Skills (Minimum) • Excellent communication skills, written and oral • Result focus and self-driven • High on flexibility • Good in Multi-tasking and Time Management

• Manage a team of travel counselors  

• Implement customer engagement and strategic relationship management with key skills on communication effectiveness

• Manage multiple projects driven by customers and Organization

• Collaborate with Internal and External cross functional/ team

• Responsible for problem solving , designing solutions for ambiguous situations 

• Evaluates current processes and recommend improvements to gain efficiencies.

• Provides strategic direction to area of business for critical business decisions

• Initiates and leads standardization, improvement, re-engineering / cost effectiveness initiatives

• Identifies and implements revenue generation opportunities

• Works in diverse challenging environment and offer consultation & define the business requirements

• Leads change management efforts and share best practices with team and build diverse talent

• Delivers high quality standards across the processes and projects

• Adheres to Controls and compliance as per company policy and norms 

• Demonstrates analytical capabilities, problem solving, ambiguity management, multi tasking abilities in-addition to drive results and collaborating & relationship building skills.

Please refer to job description.