• New Account Acquisition & Promotions: Assist prospective customers with creating new accounts and provide information on current promotional offerings.
• Order Inquiry and Processing; Support customers with order placement, tracking, and status updates, ensuring timely and accurate order processing.
• Credit Adjustments; Process and validate credit adjustments based on customer eligibility and internal guidelines.
• Complaints Handling: Professionally manage and resolve customer complaints, ensuring escalation procedures are followed when necessary.
• Account Upgrades & Downgrades: Help customers modify account types or service levels based on their preferences and needs.
• Billing Services & Disputes:Address billing questions, clarify charges, and investigate and resolve billing disputes efficiently.
• Payments: Assist customers with payment processing, troubleshooting payment errors, and managing payment methods.
• General Customer Service Inquiry Satisfaction & Resolution: Handle a wide range of general inquiries and resolve issues with empathy and efficiency to ensure customer satisfaction.
• Upselling or Cross-Selling Products: Identify customer needs and recommend relevant products or services to enhance customer experience and value.

Who are we 

• We are a top-tier tech solutions company specializing in BPO services for global clients. With our 2,000+ local employees.
• We have been certified as a Great Place To Work in the Philippines and have delivered exceptional consumer experiences since 2006.

Why join us  

• Enjoy paid training 
• Discover career opportunities 
• Get HMO benefits  
• Have allowances 
• Earn performance bonuses 

 You’re the perfect fit if … 

• You’re 18 years old and above 
• At least a Senior High School or High School Graduate
• Has at least 12 months of (International) call center experience
• Willing to work on a Blended or Voice/NonVoice setup
• Willing to work on-site 
• With excellent oral and written communication skills 
• Can educate customers on inquiries and other product information 
• Able to handle issues and complaints in a professional manner