Strategic Networks, Inc. IT Technical Support

Strategic Networks, Inc.

€236-315[Mensual]

En el sitio - Pasig1-3 años de experienciaBaceleroTiempo completo

Reconocimiento y Recompensas de Empleados
Programa de Reconocimiento de Empleados
Beneficios Mandados del Gobierno
Pago del mes 13, Fondo Pag-Ibig, Salud, SSS/GSIS
Seguro de salud y bienestar
Seguro de muerte accidental y destrucción, HMO
Tiempo de apagado y abandono
Abandonar maternidad y paternidad, Salir por enfermedad, Salida por vacío

Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
Experience in Windows & non-Windows Operating environment
Recommend and apply solutions, including on-site repair for remote users
Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
Determine and execute system reconfiguration needs.
Establish end user service level agreements.
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
Supervise complaint ticketing system and follow timely resolution of all work orders.
Demonstrated ability to provide user support by means of remote access tools.
Provide status update to the ticketing tools in a timely manner.
Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly