• Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues
• Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database
• Perform investigation/documentation/reporting for customer-impacting or recurring issues
• Communicate effectively with Tyler teams and key stakeholders both proactively and reactively
• Research and analyze platform issues working cross-functionally across Tyler teams and customers to identify root cause and corrective actions
• Implement workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
• Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating
  
  

• 3-8 years of experience in the field or related area
• Bachelor’s degree preferred, or equivalent, in Computer Science, Management Information Systems or other IT specialty
• Knowledge of .NET, XML, JSON, and AWS/Azure
• Experience with SQL, T-SQL, and/or Postgres
• Experience solving complex technical problems with creative solutions
• Knowledgeable with Microsoft Office.
• Excellent interpersonal skills.
• Strong organizational & prioritization skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.

Please refer to job description.