Bingo Plus (RT Cainta) Customer Service Representative

Customer Service Representative

Bingo Plus (RT Cainta)

€155-233[Mensual]

En el sitio - Rizal1-3 años de experienciaDiplomaTiempo completo

Descripción del trabajo

Descripción

Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
Assist players with account-related issues, including registration, login, and password recovery.
Provide information about promotions, games, prizes, and rules to players.
Handle complaints or disputes efficiently, escalating complex issues to supervisors when needed.
Process payments, withdrawals, and other account transactions accurately.
Monitor player accounts to ensure compliance with company policies and prevent fraudulent activities.
Update and maintain accurate customer records in the company database.
Educate players on responsible gaming practices and offer assistance when needed.
Stay informed about new games, features, and promotions to provide up-to-date assistance.
Collaborate with other teams to resolve technical or account-related issues.

Requisito

High school diploma or equivalent; additional training in customer service is a plus.
Previous experience in customer service or gaming/entertainment industries is preferred.
Strong communication and interpersonal skills to engage with players.
Proficiency in using computers and customer service software.
Problem-solving skills and the ability to handle difficult situations professionally.
Attention to detail and accuracy in handling transactions and customer records.
Knowledge of gaming, bingo, or entertainment industry operations is an advantage.
Flexibility to work in shifts, including nights, weekends, and holidays

Idioma InglésServicio al clienteProgramaciónResolución de problemasSalesforceÉtica de trabajo fuerteFitching y Closure de ventasHabilidades organizativas