Autokid Subic Trading Corporation Customer Service Representative

Customer Service Representative

Autokid Subic Trading Corporation

€237-316[Mensual]

En el sitio - Ciudad de QuezonGraduado/Estudiante frescoBaceleroTiempo completo

Descripción del trabajo

Beneficios

Beneficios Mandados del Gobierno
Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
Seguro dental, Seguro de salud, HMO
Beneficios Beneficios
Comidas gratis, Membresía de Gimnasio, Espacio de aparcamiento
Desarrollo profesional
Entrenamiento de Job
Tiempo de apagado y abandono
Abandonar cumpleaños, Abandonar maternidad y paternidad, Permiso parental, Salir por enfermedad, Abandonar Padre Solitario, Permiso especial para las mujeres, Salida por vacío

Descripción

Customer Support:
Answer customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
Assist customers with product information, service details, pricing, or technical support.
Provide clear, concise, and accurate information to resolve customer issues or concerns.
Issue Resolution:
Address and resolve customer complaints or concerns, ensuring customer satisfaction.
Escalate complex issues to supervisors or specialized departments when necessary.
Follow up with customers to ensure the issue is fully resolved and to gather feedback.
Order Processing & Account Management:
Process orders, returns, and exchanges efficiently.
Update customer account information (e.g., contact details, preferences, payment information) in the CRM system.
Track order status and provide updates to customers as needed.
Documentation & Reporting:
Maintain accurate records of customer interactions, transactions, and complaints in the CRM system.
Report recurring issues or trends to management to help improve products, services, or processes.
Prepare reports related to customer feedback, common issues, and service performance.
Cross-Selling and Upselling:
Promote additional products or services that may benefit the customer based on their needs and preferences.
Actively listen to customer needs to offer the right solutions.
Customer Education:
Educate customers about new products, services, or features.
Provide troubleshooting instructions or guidance on how to use products or services effectively.

Requisito

At least 1 year experience as Customer Service Representative ( Fresh Graduates are welcome to apply)
Good communication skills and pleasing personality/attitude
Graduate of any 4-year bachelor's degree

Servicio al clienteHabilidades InterpersonalesHabilidades de Personas