BSI Client Services Officer

Client Services Officer

BSI

Negociable

En el sitio - PasigGraduado/Estudiante frescoDiplomaTiempo completo

Descripción del trabajo

Descripción

Great that you're thinking about a career with BSI!

Role Overview

We're looking for a Client Services Officer to join our fast-paced, collaborative team in the ASEAN region (based in the Philippines) on a full-time, permanent basis.

In this key role, you’ll be at the heart of our client journey, ensuring a smooth onboarding and planning process, supporting day-to-day operations, and acting as a vital link between our internal teams and valued clients. You’ll take ownership of maintaining accurate data across multiple platforms and help drive service excellence across every interaction.

Key Responsibilities

Administer the onboarding of clients, processing system requests, and coordinating certification workflows to ensure alignment with established KPIs and quality standards
Review and verify documentation from both the sales team and clients, ensuring compliance with established agreements and contract terms
Set up client accounts, handle system requests, and manage the certification process according to company goals and quality standards.
Keep client information accurate and up to date in systems like CRM, SAP, and PG
Ensure service delivery visits are scheduled, rescheduled, and completed on time by managing booking and rebooking requests, in line with performance targets and customer needs.
Drive continuous improvement by contributing to and leading project-based initiatives that respond to evolving organizational goals and client needs.

Requirements

Strong organizational and multitasking skills
Familiarity with SAP, CRM Tool, or similar ERP systems
Excellent communication skills (both written and verbal)
High attention to detail and a process-oriented mindset
Experience in client onboarding and audit planning, administrative coordination, or audit support is a plus
Proficiency with Microsoft Office and scheduling tools

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Requisito

Please refer to job description.

ComunicaciónResolución de problemasAdaptabilidadGestión del tiempoTrabajo en equipoAttention To DetailPensamiento críticoOrganizationCreativityServicio al cliente