Call Center Representative - Financial Account (Php 20,500)
Alorica
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
Perks Benefits
Sleeping Quarters, Well-Stocked Pantry
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues and complaints efficiently.
- Maintain detailed records of customer interactions.
- Collaborate with team members to enhance service quality.
- Meet performance metrics and contribute to team goals.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No prior experience necessary; training will be provided.
- Skills and Competencies: Excellent communication, problem-solving, and basic computer skills.
- Responsibilities and Duties: Assist customers with inquiries, resolve issues, and process orders.
- Working Conditions: Office environment, possibly requiring weekend shifts.
- Qualities and Traits: Patient, empathetic, detail-oriented, and proactive.
Cedryck Alyn Ross Labora
HR OfficerAlorica
High response rate
Work Location
Ground Floor, MJ Plaza. 2310 Chino Roces Ave, Makati, 1231 Metro Manila, Philippines
Posted on 27 February 2025
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