Staff4Me is seeking an enthusiastic and dedicated individual to join our team as a Call Center Agent. In this role, you will be the first point of contact for our customers, ensuring that they receive exceptional service and support. You'll handle a variety of customer inquiries and provide information about our products and services, all while maintaining a friendly and professional demeanor.

• Answer incoming calls from customers and address their inquiries in a timely manner
• Provide accurate information regarding products and services
• Document customer interactions and maintain detailed records of conversations
• Resolve customer complaints and concerns, ensuring satisfactory outcomes
• Follow up with customers as necessary to ensure issues are resolved
• Collaborate with team members to improve service quality and efficiency
• Adhere to company policies and procedures to maintain compliance

• High school diploma or equivalent; additional education is a plus
• Previous experience in a call center or customer service role preferred
• Strong communication skills, both verbal and written
• Ability to multitask and handle high call volumes efficiently
• Proficient in using computer systems and software applications
• Strong problem-solving skills and a customer-oriented approach
• Ability to work flexible hours, including evenings and weekends as needed

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

Please refer to job description.