Responsible for managing and overseeing the operations of a retail store, supervising sales, monitoring stock inventory, distribution of materials, staff training, organizing work schedules, and providing high-quality customer service satisfaction.

Store Management

• Controls and organizes storage and inventory.
• Maintains high customer satisfaction levels through excellence in serving quality food and beverages.
• Measures and addresses the effectiveness of employee performance and store activities.
• Ensures the accuracy of forecasts, inventory and receipt of stocks
• Organizes all merchandise items.
• Defines staffing needs and allocates workloads.
• Continuous coordination with the Operation Manager for sales building activities.
• Monitors sales and stock levels.

Quality Service, Cleanliness and Audit Management

• Perform a regular audit.
• Identifies and recommends QSC Programs that will help minimize non-compliance issues.
• Strictly impose relevant health and safety standards at all times.

People Management

• Manage staff and maintain the productivity level of their respective responsibilities.
• Recommend staff movement as needed.
• Trains, guides, supervises, and disciplines staff to ensure policy compliance.
• Provides assistance to newly hired employees to learn about store policies and procedures.
• Manages customer complaints, issues, and questions.
• Conducts performance evaluations and recommendations.

Reports Management

• Submit a store's daily, weekly, and monthly status report, including sales, customer service satisfaction, stock status, and personnel movement.
• Prepares management reports and other necessary reports as required.

Report Submission

• Prepares, submits, and presents a report relative to the development of plans and assessment of store output at any given time.
• Attends weekly or monthly meetings with FOM to review sales, store activities, and schedules.

Other tasks that maybe assigned from time to time.

• Graduate of any business related course
• At least 2+ years of experience as a supervisor in any food industry.
• Proficient in MS Office
• With pleasing personality

SKILLS

• Strong supervisory and leadership skills
• Excellent verbal communication
• Strong customer service
• Strong interpersonal skills at all levels
• Thorough understanding of the store's procedures and policies
• Excellent organizational skills
• Proficient in MS Office and other related software.