***WE ARE ONLY ACCEPTING APPLICANTS WITH NO MORE THAN 2 YEARS OF WORK EXPERIENCE***

***FRESH GRADUATES ARE WELCOME TO APPLY***

About the company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use our diverse services which include: Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e commerce, hospitality, and services industries use our services to streamline their operations for peak efficiency and create flawless experiences for their customers

About the position:

We are looking for a full-time Operations Assistant to work from home and manage a few teams remotely. The teams are handling clients from various industries. We’re looking for a talented, independent, and motivated Operations Assistant to help the Operations Manager lead and manage teams with a lot of challenges, great energy, and last, but not least – a very unique working environment!

Responsibilities:

• Demonstrate a hands-on approach and be actively involved in the day-to-day operations of every account.

• Produce management reports for the company's clients.

• Manage the team's workload and schedules.

• Conduct surprise inspections of agents' devices via Zoom to ensure they meet our standards.

• Project Management.

• Train new recruits.

• Perform quality assurance (QA) on the team's work.

• Facilitate case studies with non-performing agents to identify root causes and help improve their performance.

• Assist with the recruitment tasks.

Requirements:

• No prior experience is required, fresh graduates are welcome to apply – training will be provided

• Excellent English communication skills: verbal, writing, and reading is a MUST

• Proficient in Microsoft Excel, with a strong grasp of its advanced features and functions, including pivot tables, VLOOKUP, and various formulas

• Highly motivated and reliable

• Ability to learn quickly through self-study and demonstrate flexibility and agility.

• Ability to manage staff workload to maximum efficiency

• Willingness to work flexible hours

• High-standard home office set up with suitable equipment and a stable internet connection

• Past experience in customer service or technical support roles is an ADVANTAGE

Work Schedule:

• This is a full-time job in a permanent work-from-home setup. From Sunday to Thursday, 16:00-01:00 Manila time

Please refer to job description.