Aftersales Administrative Assistant

• The After sales Admin provides essential support to the after sales department, ensuring smooth coordination between service, parts, and customer relations.
• This role is key to maintaining operational efficiency and enhancing customer satisfaction.

Key Responsibilities

• Prepare and process service documents (e.g., job orders, service invoices, warranty claims)
• Encode transactions into the dealership or service management system (DMS)
• Maintain accurate records of service history, parts usage, and customer interactions
• Coordinate with service advisors, technicians, and parts personnel for job updates
• Monitor inventory levels of consumables and request replenishment
• Assist in generating reports (e.g., service revenue, customer feedback, warranty claims)
• Schedule service appointments and follow up on pending jobs or parts
• Support customer communication for service reminders, satisfaction surveys, and feedback
• Ensure compliance with internal policies and manufacturer standards

What we're looking for

• Bachelor's degree in business administration, business management, or a related field preferred.
• Demonstrable experience in aftersales administration, or similar.
• Experience with sales industry software like salesforce and client relationship management (CRM) systems, or similar.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.
• Working knowledge of managing budgets and keeping track of sales commissions.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.