The Restaurant Manager of SUMA Manila will oversee the daily operations of the restaurant located within Y2 Residence Hotel in Makati. This role requires strong leadership, operational efficiency, and a passion for delivering exceptional guest experiences. The Restaurant Manager will work closely with ownership, the culinary team, and FOH/BOH staff to ensure smooth operations, consistent quality, and alignment with SUMA Manila’s brand identity of balance, warmth, and sophistication.

Key Responsibilities

• Operations Management
• Oversee day-to-day FOH and BOH operations, ensuring seamless service flow.
• Monitor food quality, presentation, and service standards to maintain brand consistency.
• Implement systems for inventory, purchasing, and cost control.
• Ensure compliance with health, safety, and sanitation standards.

Staff Leadership & Training

• Lead, train, schedule, and motivate FOH/BOH staff to achieve high performance.
• Foster a culture of professionalism, accountability, and hospitality.
• Conduct regular performance evaluations and implement incentive/punishment systems when necessary.

Financial & Administrative

• Assist in setting and monitoring sales targets, budgets, and cost management.
• Review daily sales reports and identify opportunities to increase profitability.
• Handle cash control, supplier coordination, and expense management.

Guest Experience

• Ensure guests consistently receive excellent service and hospitality.
• Handle guest feedback, complaints, and special requests with professionalism.
• Work with the team to create memorable dining experiences aligned with SUMA’s identity.
• Marketing & Brand Alignment
• Support execution of restaurant promotions, events, and collaborations.
• Ensure brand image is reflected across service, uniforms, menus, and customer touchpoints.
• Assist in developing strategies to attract hotel guests and outside diners.

Job Requirements

• Education & Experience
• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred but not required).
• Minimum 3–5 years of experience in restaurant management or hospitality leadership.
• Proven track record in managing both FOH and BOH operations.
• Experience in hotel restaurant settings or upscale dining is an advantage.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proficient in restaurant systems: inventory, scheduling, and POS management.
• Financial acumen with the ability to read P&L statements and control costs.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work under pressure in a fast-paced environment.

Personal Attributes

• Passion for hospitality and guest satisfaction.
• Professional, reliable, and results-driven.
• Strong attention to detail and commitment to quality.
• Flexible schedule – available to work evenings, weekends, and holidays as required.
• Culturally aware and aligned with SUMA Manila’s theme of balance and harmony.