Description

• Provide excellent customer support via phone, email, and chat channels.
• Resolve customer inquiries and issues in a timely and effective manner.
• Document and track customer interactions in the CRM system.
• Assist in the development of customer service policies and procedures.
• Collaborate with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0-2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-oriented with a positive attitude.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Working Conditions: Typical office environment with occasional overtime required.