JobsAvenuePH Workforce Management/Real Time Analyst

JobsAvenuePH

€452-602[Mensual]

En el sitio - Ciudad de Quezon<1 Yr ExpDiplomaTiempo completo

Permisos
Comida permitida
Reconocimiento y Recompensas de Empleados
Bono de rendimiento, Programa de Reconocimiento de Empleados
Beneficios Mandados del Gobierno
Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
Seguro de discapacidad, Seguro de salud, Seguro de vida, HMO
Beneficios Beneficios
Descuento del Empleado, Milla de dormir
Desarrollo profesional
Programa de mentoría
Tiempo de apagado y abandono
Salida de Bereavement, Abandonar maternidad y paternidad, Permiso parental, Abandonar Padre Solitario, Salida por vacío

About the Role:
We are seeking a detail-oriented Workforce Analyst to join our team. In this role, you will analyze workforce data, forecast staffing needs, and optimize resource allocation to ensure operational efficiency within our BPO operations.
Key Responsibilities:
Collect and analyze workforce data, including employee turnover, recruitment, and training metrics.
Forecast staffing requirements to meet service level agreements and operational goals.
Develop and maintain employee schedules to ensure optimal coverage.
Monitor real-time performance metrics and adjust staffing plans as necessary.
Collaborate with management to identify process improvements and implement workforce strategies.
Prepare regular reports on workforce metrics and present findings to stakeholders.

Proven experience as a Workforce Analyst or in a similar role within the BPO industry.
Strong analytical skills with proficiency in data analysis tools and software.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

InformesDocumentaciónBPO Workforce AnalystBPO RTA