• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.
  
  

• Has a developed proficiency of analytical or operational processes.
• Completes atypical assignments.
• Works within established procedures and practices.
• Establishes the appropriate approach for new assignments.
• Acts as a resource for colleagues.
• Completes work with limited supervision.
  
  

• Has developed skills in a range of processes, procedures and systems.
  
  

• Understanding of how best teams integrate and work together to achieve company goals.
  
  

• Impacts a team, by example, through the quality service and information provided.
• Uses discretion to change work procedures and practices.
  
  

• Provides guidance and support to junior team members.
  
  

• Provides solutions to atypical problems based on existing precedents or procedures.
  
  

• Exchanges information and ideas effectively.
  
  

• Examines time and attendance of employees, to ensure the accuracy of the work records.
• Monitors employee performance against work schedules and real-time productivity through applications.
• Informs the WFM Adherence Clerk and/or Supervisor about employees passing thresholds for schedule adherence and productivity.
• Processes schedule change tickets and requests to the published schedule.
• Processes all changes to published schedules, meeting operational business targets.
• Informs employees and/or supervisors about schedule changes.
• Communicates and promotes employee performance and productivity KPI targets to operational leaders.
• Performs other duties as assigned.
• Complies with all policies and standards.
  
  

Please refer to job description.