• To supervise employees and oversee requirements of the Department.
• To ensure that quality service provided to all Customers.
• To ensure that the department is performing based on quality standards.
• To ensure customer satisfaction at all times.
• To act as Officer in Charge in the absence of Department Manager.

DUTIES AND RESPONSIBILITIES

A. Duties

• Ensure that import documents are transmitted to Coordinators and or customs representative are on time.
• Ensure that the import shipments properly handled and delivered to clients on time or based on customer’s requirements.
• Ensure commitment to customers’ requirements or logistics plan.
• Follows up and monitors status of shipments from Coordinators or Customs representative.
• Reports status of shipment to clients as may be required.
• Reports to Dept. Manager administrative and operational concerns of the department.
• Ensure that request for cash advances are prepared and liquidations submitted on time.
• Monitors and checks reports or statistics required by Department Manager.
• Assists in marketing and preparation of rates to clients.
• Oversees the other requirements of the department in behalf of the Department Manager.

B. Responsibilities

• Ensure that delivery of service is met based on quality standards.
• Informs and updates clients of new rules and regulations of the Bureau of Customs and other government agencies.
• Assists client with their problem with Bureau of Customs and other government agencies.
• Checks and monitors if billing or invoices prepared and submitted to clients on schedule.
• Ensures availability of equipment from contractors if it cannot be sourced within the company.
• Meets with government agencies or offices regarding clearances or permits needed for the release of shipments especially special cargoes.
• Attends meetings and seminars pertaining to current issues or procedures related to work.
• Coordinates with in-plants, satellite offices or branches on shipment requirements and status.
• Coordinates and schedules payment of some accounts payable.
• Attend meetings on behalf of Department Manager.
• Performs other functions as required by Management.

C. Authority

• Checks and signs Leaves on company’s business form submitted by the staff of the department.
• Checks and signs Requests for Cash Advance and Liquidation of Cash advance submitted by the Customs Representative in behalf of Department Manager.
• Checks and signs Service Information Sheets and Invoices in behalf of Department Manager.
• Signs proposal or quotation in behalf of Department Manager.

D. Relationships (Coordination with other parties)

• Bureau of Customs
• Department of Finance
• Port Operators/Carriers
• Other Government Agencies
• Banks
• LBC Express, Inc.

E. Miscellaneous

• Keep abreast with systems development affecting job performance.
• Performs other related functions that maybe assigned by superior from time to time.
• To comply quality responsibilities defined in quality manual.

F. Records Management

• Files suppliers and sub-contractors charges for the preparation of billings.
• Files rates and communication regarding shipments.
• Other requirements of ISO.

QUALIFICATIONS

A. Education:

• Must be a graduate of any 4 – 5 year course.
• Preferably a BS Customs Administration graduate.
• Must have a thorough knowledge of such field as accounting, mathematics, engineering, finance and management.

B. Experience:

• Must have adequate knowledge of Customs Procedures, shipping, Supply chain and logistics Management.

C. Special Qualities and Skills:

• Must be knowledgeable in computer operation and application.
• Must possess good communication skills.
• Must be willing to work under pressure.
• Must know how to manage time and delegate work efficiently.
• Must have good personal relationship.
• Must be of strong character and able to lead.