Trainer (Mobility Account)

Bravissimo Resourcing Inc.

€433-462[Mensual]
En el sitio - Pasig1-3 años de experienciaBaceleroTiempo completo
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Descripción del trabajo

Beneficios

  • Permisos

    Permiso de Telecommunication

  • Reconocimiento y Recompensas de Empleados

    Bono de rendimiento, Incentivos

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas

  • Seguro de salud y bienestar

    Seguro dental, HMO

  • Tiempo de apagado y abandono

    Salir por enfermedad, Salida por vacío

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You will be the architect of knowledge for our frontline associates. You are responsible for delivering end-to-end training programs—from foundational communication skills to complex product-specific technical workflows. You will ensure that every agent is equipped to provide seamless, world-class support for our global mobility partner.


Responsibilities:

  • Supervise trainees during the "Nesting" phase, providing real-time coaching and floor support to ensure a smooth transition from the classroom to live operations.
  • Conduct Training Needs Analysis (TNA) to identify performance gaps and design "Refresher" sessions to improve KPIs such as CSAT, AHT, and Quality Scores.
  • Update and enhance training materials to reflect the fast-paced changes in mobility technology, apps, and client policies.
  • Lead New Hire Orientation (NHO), Foundation Skills Training, and Product/Process-specific modules for the Mobility LOB (Line of Business).


Requirements:

  • College Graduate of CEC, IT or any tech related courses
  • At least 1 year Experience as a Trainer in BPO industry
  • Experience in doing product specific training and/or upskilling
  • Experience doing Training Needs Analysis is a plus
  • Experience handling blended accounts
  • Amenable to work on-site and shifting schedule
Entrenamiento
Preview

Carl Justine B. Que

HR Officer Bravissimo Resourcing Inc.

Responder Hoy 3 veces

Ubicación laboral

Robinsons Cyberscape Gamma by RL Commercial REIT, Inc. (RCR). H3Q6+47G, Topaz and Ruby Roads, Pasig, Metro Manila, Philippines

Publicado el 06 January 2026

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