We are hiring for Technical Support Specialist for our Pioneer account. Join us now!

What you will be doing:

• Handle customer issues via phone calls for Electric Vehicle
• Troubleshoot technical issues pertaining to products in Electric Vehicle
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements
• Draft and send email follow-ups to the customer about cases that are being handled
• Maintain a positive attitude and calmly resolve issues customers face with the product

What we are looking for:

• At least a Senior High School or High school old curriculum graduates
• Should have at least 1 year of Technical Support on a BPO set up
• Excellent oral and written communication skills
• Should be willing to work onsite on a shifting in BGC, Taguig



What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits and conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Join our awesome #iopexhappy@work team!