Metacom Business Process Outsourcing Solution Inc. Technical Support Representative

Metacom Business Process Outsourcing Solution Inc.

€448-523[Mensual]

En el sitio - Taguig1-3 años de experienciaBaceleroTiempo completo

Permisos
Comida permitida, Permiso de transporte, Reembolso médico
Reconocimiento y Recompensas de Empleados
Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
Seguro de muerte accidental y destrucción, Seguro dental, Seguro de discapacidad, Seguro de vida, HMO
Beneficios Beneficios
Comidas gratis
Desarrollo profesional
Entrenamiento de Job
Tiempo de apagado y abandono
Salir por enfermedad

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Diagnose and troubleshoot technical problems, documenting solutions for future reference.
Communicate clearly and effectively with customers to ensure satisfaction.
Collaborate with engineering teams to resolve complex issues.
Maintain a positive attitude and provide exceptional customer service.

Educational Qualifications: Completed at least 2 years in college with no back subjects.
Experience Level: 3-5 years of experience in technical support or customer service.
Skills and Competencies: Proficient in English; strong CSR background; rider support experience; excellent teamwork and communication skills.
Responsibilities and Duties: Provide technical assistance, resolve customer inquiries, and ensure customer satisfaction.
Working Conditions: Fast-paced environment; may require shift work and remote support.
Qualities and Traits: Problem solver, empathetic listener, detail-oriented, and adaptable.