About the Role

We are looking for a Technical Support Specialist with QA Background to join our growing team. The ideal candidate will combine strong technical troubleshooting skills with a solid foundation in software quality assurance. You will be the bridge between our clients and internal teams—ensuring seamless user experiences, quick issue resolution, and high product quality.

Qualifications

• At least 2 years of solid experience in Technical Support or a similar role
• Proven background in the gaming or online casino industry
• Strong troubleshooting and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to thrive in a dynamic and fast-paced environment
• Proactive, self-motivated, and demonstrates a strong sense of ownership and initiative
• Minimum 1 year of proven experience as an SQA Tester or in a similar QA role
• Strong knowledge of software QA methodologies, tools, and processes
• Familiarity with bug tracking tools (e.g., JIRA, ClickUp)
• Excellent attention to detail and collaboration skills
• Open to a contractual employment arrangement

Key Responsibilities

Technical Support Functions:

• Provide prompt and professional assistance to clients regarding account-related or technical concerns.
• Troubleshoot, replicate, and resolve issues to maintain a high level of client satisfaction.
• Escalate complex cases to engineering teams when necessary and ensure proper follow-up.
• Document client interactions and resolutions accurately in ClickUp or other designated tools.
• Take full ownership of assigned tasks and demonstrate initiative in overcoming challenges.

Quality Assurance Functions:

• Execute and maintain regression tests on pre-production releases to ensure stability before deployment.
• Conduct exploratory testing to identify unexpected issues, usability gaps, and edge cases.
• Perform manual acceptance testing to validate new features and fixes against acceptance criteria.
• Collaborate closely with developers and product teams to ensure defects are properly reported and resolved.
• Participate in continuous improvement initiatives to enhance QA processes and product quality.

Why Join Us?

At ScaleForge, you’ll work with a passionate and innovative team committed to building world-class gaming solutions. This role offers the opportunity to grow your skills in both technical support and software testing, while contributing directly to product excellence and customer satisfaction.

Only those who are qualified and send their resumes to this email will be entertained.