Description

• Provide exceptional technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to software and hardware.
• Document customer interactions and technical issues in the support ticketing system.
• Collaborate with other team members to enhance support processes and knowledge base.
• Stay updated with product knowledge and technical developments.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field.
• Experience Level: 1-3 years of technical support experience.
• Skills and Competencies: Strong problem-solving skills and excellent communication abilities.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize workloads effectively.
• Qualities and Traits: Patience and ability to work in a fast-paced environment.