Technical Support Engineer Lead for Sophos

Wordtext Systems, Inc

€293-587[Mensual]
En el sitio - Makati1-3 años de experienciaBaceleroTiempo completo
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Descripción del trabajo

Minimum Qualifications:

  • Bachelor's degree in Computer Engineering, Electronics Communication Engineering, Information Technology, or Computer Science.
  • With at least 2-3 years of work experience in the same industry.
  • Must be knowledgeable with Sophos product
  • Technical certifications in IT and in the Electronics Security field are an advantage
  • Must be willing to travel occasionally either locally or internationally when needed.
  • Must have an experience in Product Demo/ Presentations.
  • Demonstrate strong interpersonal skill to lead and mentor junior team members to ensure project success and professional growth.
  • Must be willing to sign a 2-year employment bond.


Job Responsibilities:

Pre-Sales

  • Learns and understands the product/s assigned to be supported for pre-sale or post-sale activity.
  • Assists sales in discovering the client’s needs.
  • Creates design and/or bill of materials to solve the client’s problem or needs.
  • Accompanies the sales or product team in client calls to assist with all technical queries and questions from the sales team, resellers, and end-users.
  • Conducts technical presentations and Demonstrates products and/or solutions to clients, when needed.

Post/After-Sales

  • Support or assist resellers in installing/configuring the product/s at their customer’s site.
  • Provide basic training and instruction to resellers on how to use the product/s effectively.
  • Support or assist resellers in their inquiries regarding the product/s.
  • Facilitates warranty and support claims of resellers with the product manufacturer.
Preview

Lizette Punzalan

RecruiterWordtext Systems, Inc

Respondido hace 1 minuto

Ubicación laboral

WSI Corporate Center. 1005 Metropolitan Ave, Makati, 1205 Metro Manila, Philippines

Publicado el 10 November 2025

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