Support Engineer (Consultant)

Aickman and Greene

€577-721[Mensual]
Hibrida - LagunaExp de Yrs 5-10BaceleroTiempo completo
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Descripción del trabajo

Beneficios

  • Permisos

    Permiso de Telecommunication, Permiso de transporte

  • Reconocimiento y Recompensas de Empleados

    Bono de rendimiento

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Salud, SSS/GSIS

  • Seguro de salud y bienestar

    Seguro de vida, HMO

  • Tiempo de apagado y abandono

    Abandonar cumpleaños

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  • Support transfer customer inquiries from Global Customer Care through available communication channels while ensuring process compliance.
  • Upgrade automatically generated cases through targeted inquiries as per process specifications.
  • Create cases in the CRM system for Laboratory Materials, Digital, or Clinical sectors.
  • Direct non-regulatory cases to the appropriate sub-process.
  • Provide process-compliant support for various levels of system impairments, from minor (Class I) to severe (Class II) and critical (Class III).
  • Offer customer support and problem-solving in local or English (additional languages optional) in collaboration with other support locations.
  • Follow process compliance (according to WI or other specifications) to trigger sub-processes and find solutions within the CRM system.
  • Collaborate with internal third-level support, such as developers or external partners, when solutions are unsuccessful.
  • Maintain complete and accurate case records in the CRM system following established processes.


Qualifications:

  • Engineering graduate, 4-year course, Dental Assistant, Commercial Training. For Clinical support, Dentistry graduates with 5 years of experience.
  • 2–3 years’ experience in dealing with customer/telephone support.
  • Knowledgeable in CRM systems, MS Office.
  • Knowledgeable in the following:
  • 3Shape Dental System / TRIOS / 3Shape Unite / 3Shape Scanners
  • Designing [basic or advanced and how many units (teeth) per day of Crowns, veneers, implants, Digital Dentures.
  • Digital CAD workflow: Creation of order form > Scanning from 3Shape Scanners or import of scans from 3rd party Scanners > Design > Milling / 3D Printing / Laser Sintering.
  • Minor troubleshooting of 3Shape Communicate System (Good to have).
  • Basic-advanced Windows troubleshooting (firewall/path files/software installation).
  • Knows basic dental terminologies (Tooth numbering Systems/Nomenclature, Anatomy and Morphology of a tooth).
  • Differences and uses of Dental Laboratory Materials.


Servicio al clienteResolución de problemasJugador de equipoÉtica de trabajo fuerteHabilidades organizativasHabilidades Interpersonales
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Chino Angelo Dizon

HR OfficerAickman and Greene

Responder Hoy 0 veces

Ubicación laboral

Nuvali. Santa Rosa - Tagaytay Rd, City of Santa Rosa, 4026 Laguna, Philippines

Publicado el 14 November 2025

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