Sutherland Philippines Join our Carmona team as a Techn Support Associate

Sutherland Philippines

€219-366[Mensual]

En el sitio - Cavita<1 Yr ExpAlta/Senior High SchoolTiempo completo

Reconocimiento y Recompensas de Empleados
Bono de rendimiento, Programa de Reconocimiento de Empleados, Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13, Fondo Pag-Ibig, Salud, SSS/GSIS
Seguro de salud y bienestar
Cuidado de salud en el sitio, Seguro de vida, HMO
Desarrollo profesional
Desarrollo profesional
Tiempo de apagado y abandono
Salir por enfermedad, Salida por vacío

Provide technical assistance and support for incoming queries via phone, email, and chat.
Troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
Document customer interactions and solutions in the ticketing system.
Collaborate with engineering teams to resolve complex problems.
Enhance customer satisfaction by delivering timely and effective support.

Educational Qualifications: High School diploma or equivalent required.
Experience Level: Less than 1 year of experience in customer service or technical support preferred.
Skills and Competencies: Proficient in English communication, strong customer service skills, and excellent problem-solving abilities.
Responsibilities and Duties: Assist customers with technical issues, provide product information, and resolve inquiries promptly.
Working Conditions: Primarily office-based, may require evening and weekend shifts.
Qualities and Traits: Patient, attentive to detail, proactive, and able to work in a team-oriented environment.

Idioma Ingléscustomer serviceResolución de problemas