We’re Hiring: System Administrator!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a System Administrator to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: System Administrator

Work Arrangement: Work from Office

Location: Philippines - Angeles (Pampanga)

Schedule: Night Shift

Job Description:

• Business users trust ERP and CRM systems as reliable tools that support daily operations.
• System workflows and configurations accurately reflect business processes with minimal workarounds.
• Data within ERP and CRM platforms is accurate, consistent, and usable for reporting and decision-making.
• System changes are delivered in a controlled, well-tested, and well-documented manner.
• ERP and CRM issues are triaged, resolved, and communicated effectively with minimal disruption to business operations.
• System configurations, customizations, and workflows are clearly documented and kept current, enabling continuity, transparency, and long-term scalability as the IT department evolves.

Key Responsibilities

The Systems Administrator serves as the primary point of contact for ERP and CRM system issues, requests, and enhancements, owning troubleshooting and resolution for these platforms end to end.

ERP & CRM Administration, Support, and Business Partnership

• Serve as the primary administrator and support owner for ERP and CRM platforms, ensuring stability, usability, and alignment with business needs.
• Collaborate directly with business users, process owners, and department leaders to understand requirements, operational pain points, and system issues.
• Advise stakeholders on system capabilities, configuration options, and practical trade-offs.
• Translate business requirements and support issues into effective, maintainable system configurations, workflows, and fixes.
• Support connected or subsidiary business applications that integrate with or depend on ERP and CRM platforms.

Salesforce Administration and Support

• Administer Salesforce users, profiles, permission sets, and data access.
• Configure page layouts, record types, validation rules, approval processes, and Flow-based automations.
• Support the testing, deployment, and refinement of Salesforce enhancements.
• Partner with Sales and related teams to improve data quality, pipeline visibility, process consistency, and issue resolution.

ERP Administration and Support (Infor Syteline / CloudSuite Industrial)

• Configure and maintain ERP forms, screens, workflows, business rules, and security roles.
• Own day-to-day ERP operations, including troubleshooting functional, configuration, and data-related issues.
• Coordinate testing and validation for ERP patches, updates, and vendor-driven changes, including issue remediation.
• Manage ERP user access and permissions in alignment with internal controls.

Data Management and System Integrity

• Perform and support data imports, exports, updates, and cleanup activities.
• Monitor and improve data accuracy, consistency, and governance across ERP and CRM systems.
• Support reporting and downstream processes by maintaining reliable system data.
• Maintain clear, current documentation of system configurations, customizations, workflows, and data processes, ensuring changes are traceable and understandable to future administrators.
• Document the rationale and business context for significant system changes to support continuity and auditability.

Support and Issue Management

• Act as the primary point of contact for ERP- and CRM-related incidents, questions, and system issues.
• Troubleshoot application, configuration, workflow, and data issues within ERP and CRM platforms.
• Determine root cause and resolution paths, resolving issues directly when possible.
• Escalate defects, complex issues, or product limitations to software vendors as needed, including preparing support cases and coordinating testing of vendor fixes.
• Communicate clearly with business users regarding issue status, resolution timelines, and workarounds.
• Identify recurring issues and recommend systemic improvements to reduce future incidents.

Cross-Team Collaboration

• Partner with the helpdesk and IT team on ERP/CRM-related tickets and user support.
• Collaborate with automation, integration, or development resources on more complex enhancements or issues.

Qualifications and Requirements

Core Competencies

• Business process collaboration
• Systems thinking
• Data stewardship
• Change management discipline
• Stakeholder communication
• Continuous improvement mindset

Required Experience and Skills (Non-Negotiable)

• 3–5 years of experience administering ERP and/or CRM systems.
• Strong hands-on experience with Salesforce administration and configuration.
• Experience configuring workflows, screens, forms, or business rules in ERP or comparable enterprise systems.
• Demonstrated ability to collaborate effectively with business users and process owners.
• Experience managing data within enterprise applications, including imports, cleanup, and validation.
• Strong analytical, problem-solving, and communication skills.

Preferred Qualifications

• Experience with Infor Syteline / CloudSuite Industrial or similar ERP platforms.
• Light scripting or automation experience related to business systems.
• Exposure to API-based integrations or middleware tools.
• Experience supporting multiple interconnected business applications.

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  
• Flexible leave credits which may be used for vacation, emergency and sick leaves  
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  
• Endless opportunities for career advancement  
• Annual Performance Review with Salary Increase  
• We set you up for success with a company-provided PC/Laptop and fiber internet connection  
• Tech-on-wheels Support  
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
• International career growth and connections  
• Unlimited cash incentives for hired referrals  
• Mental Wellness Employee Assistance program through Lifeworks  
• In-house psychiatrist available to support employees' well-being  
• Become part of the Employee Share Units program  
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.