• Oversee daily operation of service delivery, ensuring services are delivered effectively and efficiently.
• Collaborate with cross-functional teams to address client needs and enhance service offerings.
• Monitor system performance and troubleshoot operational issues to maintain optimal service availability.
• Support the implementation and ongoing management of IT infrastructure and applications.
• Assist in the development and execution of operational strategies and optimization initiatives.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience Level: 1–3 years in service delivery or IT operations.
• Skills and Competencies: Proficient in SQL and practical knowledge of IT infrastructure and system operations.
• Skills and Competencies: Experience with DevOps practices and tools.
• Skills and Competencies: Familiarity with ERP and CRM system operations.
• Qualities and Traits: Strong analytical and problem-solving skills, with a focus on client satisfaction.