We are looking for a Senior Solutions Architect with strong experience in Managed Service Providers (MSP) or Managed Security Service Providers (MSSP) who can lead service delivery across multiple clients.

This is a senior, client-facing role where you will own the technical strategy, solution design, and delivery quality, while guiding and mentoring engineering teams to consistently deliver high-value services.

Key Responsibilities

Service Delivery & Ownership

• Lead end-to-end service delivery for key MSP / cybersecurity clients, acting as the senior technical point of contact.
• Own the technical success of engagements: architecture, implementation oversight, stability, performance, and ongoing improvements.
• Translate business requirements into scalable, secure, and cost-effective solutions.
• Ensure services are delivered according to SLAs, best practices, and agreed standards.

Architecture & Solution Design

• Design modern cloud, infrastructure, and/or security architectures for client environments (e.g. Azure, AWS, Microsoft 365, network & security stacks).
• Review and validate technical designs, configurations, and changes proposed by engineers.
• Standardize service offerings, reference architectures, and implementation patterns.

Leadership & Team Collaboration

• Provide technical leadership to L2/L3 engineers, security analysts, and support teams.
• Mentor and coach team members to improve their technical and client-facing capabilities.
• Work closely with operations, project management, and leadership teams to continuously improve delivery processes.

Client Engagement & Stakeholder Management

• Build strong, trusted relationships with client stakeholders (technical and non-technical).
• Lead technical workshops, discovery sessions, and solution presentations.
• Proactively identify risks, gaps, and opportunities for optimization or upsell within client environments.

Continuous Improvement

• Contribute to the evolution of service delivery frameworks, playbooks, and documentation.
• Stay up to date on modern cloud, security, and MSP best practices and bring those insights into the service portfolio.

Required Experience & Skills

• 10+ years of experience in IT infrastructure, cloud, and/or cybersecurity roles.
• Proven experience working for a Managed Service Provider (MSP) or Managed
• Security Service Provider (MSSP) – this is mandatory.
• Demonstrated leadership in service delivery: owning delivery outcomes for multiple clients, not just working as an individual contributor.

Strong hands-on background in one or more of the following areas:

• Cloud platforms: Azure, AWS, and/or Microsoft 365
• Network & infrastructure: routing, switching, VPNs, firewalls, load balancers
• Cybersecurity: firewalls (e.g. Fortinet, Palo Alto, Sophos), endpoint protection, SIEM/SOC, security monitoring & incident response
• Excellent client-facing communication skills – able to explain complex technical topics in clear, business-focused language.
• Experience leading or mentoring technical teams (engineers, analysts, etc.).
• Strong documentation habits and process-oriented mindset.
• Based in Asia, with strong written and spoken English.

Nice to Have

• Industry certifications such as Azure Solutions Architect, AWS Solutions Architect, CCNP, CISSP, CISM, or similar.
• Experience working with North American, UK, European, or Australian clients.
• Experience helping to build or refine MSP/MSSP service offerings, packages, or playbooks.
• Familiarity with ITIL or other service management frameworks.

What We Offer

• Opportunity to play a strategic, senior role in a growing managed services / cybersecurity environment.
• Work with global teams and modern technologies in cloud and security.
• Autonomy and influence over architecture, delivery standards, and technical direction.
• Competitive compensation aligned with seniority and experience.