- Resolving IT support requests from employees

- Answering employee questions regarding computer systems

- Gathering and analyzing data to diagnose problems with computer systems

- Changing configurations, settings and permissions to fix computer issues

- Installing new software and hardware drivers and updating existing ones as needed

- Logging all service requests and updating tickets as needed

- Providing technical support on products and/or service

• Bachelor's degree of information technology or any related course
• High-level knowledge of commonly used software, hardware and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Multitasking skills
• Customer service skills to interact professionally and positively with clients and coworkers
• Proven experience as an IT Staff or Sales Technician