• Inbox Management: Respond to email inquiries, send follow-up emails for inquiries, and forward emails to the appropriate department as necessary.
• Bookings & Enrollments: Process bookings into the system, send booking confirmation emails, check and upload documents into student records, and follow up on outstanding items. Complete necessary forms and paperwork, send SMS and emails to encourage booking, and call students for attendance confirmation.
• Course Scheduling: Enter courses into the system, send links to client contacts, manage inquiries, ensure access to client premises for pre-audit checks, and ensure all courses are listed on the calendar.
• Student Access: Enroll students in the Learning Management System (LMS), follow up on access for students, provide assistance for LMS, and archive users and intakes.
• Other Tasks: Act as a backup for inbound calls, create invoices, and manage the sales database.
  
  
  

• Education: Graduate of any course.
• Experience: At least 1 year of experience in customer service, sales support, or back-office roles (Admin & Sales) in the BPO industry.
• Technical Skills: Knowledge of or skills in using any of the following tools: Aircall, InDesign, Acrobat Pro, Salesforce, Cloud Assess, MS 365.
• Soft Skills: Excellent customer service skills, time management, organizational skills, problem-solving ability, and the ability to work both autonomously and in a team environment.
• Language: Excellent verbal and written English communication skills.
  
  
  

• Market competitive salary and allowances
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Opportunity for Hybrid Setup
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment
  
  
  

Please refer to job description.