ROLE: Sales & Support Consultant - Trilingual (Mandarin & Cantonese +English)

Location: Kuala Lumpur, Malaysia.

Total Salary: RM 4,575

Language: Mandarin & Cantonese +English

Work Hour: 8AM - 5PM & 9AM - 6PM (Monday - Friday)

Education: SPM, Diploma or Degree

Joining Date: 17th November 2025

Job Description:

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.

• Identify and relate with various customer needs and scenarios.

• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.

• Remain updated in client and industry led processes, technology applications, utilities, and products.

• Utilize various client-based tools and applications for customer management and servicing.

• Transfer customers to appropriate departments when required.

• Conduct data entry, documentation, and case management.

• Work and partner with others within a team-based environment.

• Achieve and maintain required metrics and goals.

• Requires good English skills, excellent in Mandarin and Cantonese speaking.

• Able to read and write in Mandarin and Cantonese + English.

• Require sales background and IT technical skills.

The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc

Requirements:

• Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla

• Familiarity with website scripting languages such as PHP

• Familiarity with databases such as MySQL

• Familiarization on network protocols like SSH, FTP and SFTP

• Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution

• Extensive knowledge of internet technology required

• Excellent computer skills specifically using a CRM database system