Room Division Manager

Digital Smarthands Inc.

€510-582[Mensual]
En el sitio - BatangasExp de 3-5 YrsBaceleroTiempo completo
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Descripción del trabajo

1. Operations Management

  • Oversee day-to-day operations of Front Office, Housekeeping, and related guest service areas.
  • Ensure rooms are cleaned, inspected, and ready for guest arrivals according to resort standards.
  • Supervise front desk operations including reservations, check-in/check-out, billing, and guest inquiries.
  • Coordinate with Maintenance to resolve room defects promptly.
  • Monitor resort occupancy, room allocations, and overbooking strategies.


2. Guest Service & Experience

  • Maintain high levels of guest satisfaction through efficient service and attention to detail.
  • Handle guest complaints and feedback professionally and promptly.
  • Work closely with other departments (F&B, Recreation, Maintenance) to deliver seamless guest experiences.
  • Ensure VIP guests, groups, and special requests are handled with care and precision.


3. Team Leadership & Training

  • Lead, train, and motivate Front Office and Housekeeping teams.
  • Conduct regular briefings and training sessions to enhance service standards.
  • Prepare staff schedules, manage attendance, and maintain productivity levels.
  • Conduct performance evaluations and provide feedback and coaching.


4. Financial & Administrative Duties

  • Assist in preparing departmental budgets and control costs (labor, linen, cleaning supplies, amenities).
  • Analyze revenue and occupancy reports to identify trends and opportunities.
  • Maintain accurate records related to occupancy, guest feedback, maintenance requests, and inventories.
  • Support the implementation of revenue management and upselling strategies.


5. Standards & Compliance

  • Ensure all rooms, public areas, and back-of-house spaces meet cleanliness and safety standards.
  • Enforce compliance with resort policies, SOPs, and health & safety regulations.
  • Regularly inspect guest rooms and public areas for quality assurance.


Qualifications & Skills:

  • Bachelor’s degree or diploma in Hotel/Resort Management or related field.
  • 4+ years of experience in hospitality operations, with at least 2 years in a supervisory or managerial role.
  • Strong leadership, communication, and organizational skills.
  • Sound knowledge of Front Office and Housekeeping operations.
  • Proficiency in property management systems (PMS) and MS Office Suite.
  • Excellent problem-solving and guest relations abilities.
Idioma InglésServicio al clienteServiciosGestión de relaciones con el clienteHabilidades de comunicaciónHabilidades Interpersonales
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Anne Deodoro

Chief People OfficerDigital Smarthands Inc.

Responder hoy 1 vez

Ubicación laboral

Anilao. Anilao, Lipa City, Batangas, Philippines

Publicado el 12 November 2025

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