RESPONSIBILITIES

• Meeting and onboarding new students for our internship programmed
• Running consultations with new students to understand their academic and professional backgrounds, establishing intentions and setting expectations
• Helping prepare student CVs
• Helping students prepare for interview
• Delivering workshops and orientation sessions
• Working with the Corporate Partnerships team to identify potential internship opportunities for students
• Coordinating interviews and following up feedback
• Overseeing signing of Training Agreements
• Assisting students during their internship placements
• Providing mentoring and guidance to students
• Capturing positive feedback and testimonials
• Responding to and resolving issues as they arise

QUALIFICATIONS

- 4+ years in a customer or client service role with a proven record of going the extra mile to secure excellent customer or client outcomes

- A background in recruitment, talent acquisition, career counselling/coaching or student support will be highly preferable

- Experience working with students/graduates and working in the Australian market will be looked on favourably

- A genuine passion for working with people

- Experience of complaint management and resolution

- Ability to identify and troubleshoot challenges early

- Strong team & communication skills and the ability to work collaboratively with other individuals and teams

- Experience of and comfort with managing competing deadlines

- Adaptability. As we grow and take on new projects, the role will evolve to reflect that. We are looking for someone who is excited about change, rather than fixed to routine.

- Energy and a positive outlook

- Full competence with MS365, experience with recruitment systems is a bonus.

Please refer to job description.